Legal Literacy - This article discusses regulations governing the protection of transportation service users, particularly regarding personal data protection & dispute resolution.

Use of Online Transportation Services

Currently, a new mode of transportation based on online or online has been widely found due to the development of science and technology. With the existence of transportation online, little by little, people are starting to leave conventional transportation and switch to transportation based on online. In addition to communication media in the form of the internet, people have gadgets used as a means of facilitating community activities, for example, obtaining goods and/or services in a shorter and more efficient time.

Digital business of transportation services online to go out of the house can be done only by accessing it online using an application platform that has been specifically created to carry out these activities. The process of obtaining what is needed in the form of products and services is carried out sophisticatedly to access application menus on mobile phones or gadgets.

Transportation service users online can be referred to as consumers because in the provisions of Article 1 Number 1 of Law Number 8 of 1999 concerning Consumer Protection (Consumer Protection Law) it is explained that: “Consumer protection is all efforts that guarantee legal certainty to provide protection to consumers.” Consumer protection focuses on guarantees and certainty about the fulfillment of consumer rights. Online consumers are growing rapidly along with the ease of carrying out activities due to digital technology or the internet.

From the aspect of business actors/service providers, the existence of the internet makes the business development process easier, faster and cheaper. Transportation services online is a gathering place for service providers and transportation service users on a platform.