Legal Literacy - Consumer protection is specifically regulated by law. This includes when a customer from online shop receives goods that do not match the advertisement or photos displayed.

This article discusses in depth the legal protection for consumers if the goods they buy turn out to be different or not as expected.

Consumer Rights Online Shop

In this case, consumers or customer from the online store have several rights regulated in Article 4 of Law Number 8 of 1999 concerning Consumer Protection, namely:

  1. the right to comfort, security, and safety in consuming goods and/or services;
  2. the right to choose goods and/or services and to obtain these goods and/or services in accordance with the exchange value and the conditions and guarantees promised;
  3. the right to correct, clear, and honest information regarding the condition and guarantees of goods and/or services;
  4. the right to be heard their opinions and complaints about the goods and/or services used;
  5. the right to obtain advocacy, protection, and efforts to resolve consumer protection disputes fairly;
  6. the right to receive consumer guidance and education;
  7. the right to be treated or served correctly and honestly and without discrimination;
  8. the right to compensation, damages and/or replacement, if the goods and/or services received do not comply with the agreement or are not as they should be;
  9. rights regulated in other statutory regulations.