Consumer Protection If Goods from Online Shop Do Not Match

Prohibitions for Business Actors Online Shop

There are several things that business actors are not allowed to do, including business actors online shop. This is regulated in Article 8 of the Consumer Protection Act, namely:

(1) Business actors are prohibited from producing and/or trading goods and/or services that:

1. do not meet or do not comply with the required standards and statutory regulations;
2. do not comply with the net weight, net content or net, and the amount in the count as stated on the label or etiquette of the goods;
3. do not comply with the size, measure, weight and amount in the count according to the actual size;
4. do not comply with the conditions, guarantees, privileges or efficacy as stated on the label, etiquette or description of the goods and/or services;
5. do not comply with the quality, level, composition, processing process, style, mode, or certain uses as stated on the label or description of the goods and/or services;
6. do not comply with the promises stated on the label, etiquette, description, advertising or sales promotion of the goods and/or services;
7. do not include the expiration date or the period of use/utilization that is best for certain goods;
8. do not follow the provisions for producing halal products, as stated in the “halal” statement on the label;
9. do not affix labels or make explanations of goods containing the name of the goods, size, net weight/content or net, composition, instructions for use, date of manufacture, side effects, name and address of the business actor and other information for use which according to the provisions must be affixed/made;
10. do not include information and/or instructions for using goods in Indonesian in accordance with applicable laws and regulations.

(2) Business actors are prohibited from trading damaged, defective or used goods, and contaminated goods without providing complete and correct information about the goods in question.

(3) Business actors are prohibited from trading pharmaceutical and food preparations that are damaged, defective or used and contaminated, with or without providing complete and correct information.

(4) Business actors who commit violations in paragraphs (1) and (2) are prohibited from trading these goods and/or services and are obliged to withdraw them from circulation.