Referring to the articles above, consumers skincare illegally can file lawsuits for indemnity or compensation against business actors. Article 19 paragraph 1 of the Consumer Protection Law states that:

Business actors are responsible for providing indemnity for damage, pollution, or consumer losses as a result of consuming goods and/or services produced or traded.

The article above implies that the indemnity that must be accounted for must be in accordance with the losses received by consumers after using the product skincare Ganti rugi yang dimaksud dapat berupa pengembalian uang maupun penggantian barang yang sejenis/setara nilainya, atau perawatan kesehatan dan dilaksanakan dalam tenggang waktu 7 hari setelah tanggal transaksi.

The settlement of consumer disputes can be done through non-litigation channels (outside the court or through alternative consumer dispute resolution institutions) or through litigation channels (general court).

Meanwhile, the institution to assist consumers or business actors in resolving disputes is the Consumer Dispute Resolution Agency (BPSK). BPSK is authorized to impose administrative sanctions on business actors who violate Article 19 paragraph (2) of the Consumer Protection Law, namely the provision of indemnity in the form of setting the highest indemnity of IDR 200 million.

In addition, business actors who violate the provisions of Articles 8 and 9 of the Consumer Protection Law as mentioned above can be sentenced to a maximum imprisonment of 5 years or a maximum fine of IDR 2 billion.

Criminal Law of Health against Skincare Illegal

Provisions regarding skincare or cosmetics are also regulated in the Health Law. Article 138 paragraph (2) of Law Number 17 of 2023 concerning Health states that:

Everyone is prohibited from procuring, producing, storing, promoting, and/or distributing pharmaceutical preparations that do not meet standards and/or safety, efficacy/benefit, and quality requirements.

Then, it is continued in Article 138 paragraph (4) of the Health Law:

Procurement, production, storage, promotion, distribution, and provision of pharmaceutical preparations must meet the standards and requirements in accordance with the provisions of laws and regulations.

As for the sanctions against skincare illegal activities, they are regulated in Article 435 in conjunction with Article 138 paragraph (2) of the Health Law:

Any person who violates the provisions regarding pharmaceutical preparations that meet the standards and/or requirements of safety, efficacy/benefit, and quality shall be sentenced to a maximum imprisonment of 12 years or a maximum fine of Rp5 billion.