Legal Literacy- Discover efficient and effective methods for Consumer Dispute Resolution throughAlternative Dispute Resolution (ADR). Learn about the processes of arbitration, conciliation, and mediation to maintain positive relationships between consumers and service or goods providers. Learn more about out-of-court dispute resolution efforts in consumer protection. Buying and selling activities between sellers and buyers, whether regarding goods or services, are unavoidable in human life. Everyone has certainly bought or even sold something, be it goods or services. However, sometimes these buying and selling practices can lead to disputes between consumers and goods or service providers (sellers). Therefore, it is important for consumers to know the efforts that can be made in resolving these disputes.

What is Consumer Dispute Resolution?

Consumer dispute resolution is a dispute related to violations of consumer rights. This dispute may include issues of providing something, doing something, or not doing something, in accordance with Article 1233 Jo. Article 1234 of the Civil Code or various combinations of these performances. According to the writer AZ Nasution in his book"Consumer Protection Law",a consumer dispute is a dispute between a consumer and a business actor (whether in public or private law) regarding a specific product of goods consumed and/or services offered by the producer or business actor. Consumer dispute resolution is the process of resolving disputes between consumers and business actors based onLaw Number 8 of 1999 concerning Consumer Protection. A consumer dispute is a dispute between a consumer and a business actor arising from a transaction of purchasing goods or services.