Why Alternative Dispute Resolution (ADR)?

Although the courts remain the last resort, many people prefer ADR because it is considered more efficient, fast, simple, and low-cost. ADR can also offer more flexible solutions and can maintain good relations between consumers and service or goods providers. ADR has several advantages compared to dispute resolution through the courts, including:
  1. Faster and more efficient
  2. More cost-effective
  3. More flexible and can be adapted to the needs of the parties
  4. Further maintain good relations between the parties
In consumer dispute resolution, understanding the ADR process and rights as a consumer is very important. Thus, consumers can know the right way to resolve disputes effectively and efficiently.