And actually, when a bank acquisition process occurs, it does not cause customer savings to disappear because the acquisition is actually for the purpose of improving banking and changing synergy. In carrying out an acquisition, the bank has of course paid attention to corporate action by paying attention to the impact of the acquisition on the interests of the bank, employees, minority shareholders, bank creditors, the interests of the general public and related to legal protection for the parties concerned, including healthy business competition carried out by the bank. This is as stated in Article 5 of PP No. 28 of 1999.

What are the Disadvantages for Bank Customers Whose Banks are Acquired?

In a bank acquisition, customers usually do not directly experience losses. However, there are several things that can affect customers, such as:

  1. Changes in products and services: After the acquisition, the acquiring bank may decide to eliminate some products and services that were previously available to customers.
  2. Changes in rates and fees: The acquiring bank may decide to change rates and fees for some products and services, such as account maintenance fees, transfer fees, etc.
  3. Changes in branch network: The acquiring bank may decide to close some branches, or move customers to other branches. This can make customers feel uncomfortable and cause inconvenience for them.
  4. Changes in systems and procedures: The acquiring bank may decide to change operational systems and procedures, which can make it difficult for customers to carry out transactions.

However, there is also the possibility that a bank acquisition can provide benefits for customers, such as access to new products and services, the latest technology, etc. Therefore, customers must pay attention to the changes that occur after a bank acquisition and ensure that they understand how these changes affect their position.

*This article is the personal opinion of the author and does not represent the views of the editors Legal Literacy Indonesia.