Legal Literacy - In Indonesia, dispute resolution between consumers and business actors does not always have to go through the courts. Litigation processes are often time-consuming and costly, so the law provides faster and simpler alternative mechanisms. One of the main institutions of choice is the Consumer Dispute Resolution Agency (BPSK). This institution was specifically formed to handle disputes between consumers and business actors with a more lenient procedure than the courts.

BPSK operates based on Law Number 8 of 1999 concerning Consumer Protection. This institution has the authority to resolve disputes through various mechanisms, such as mediation, conciliation, and arbitration. In each case, the BPSK panel is responsible for examining evidence, hearing statements from the parties, and making decisions that are binding on them. In this way, aggrieved consumers can obtain a faster and more efficient resolution than ordinary court proceedings.

Although BPSK decisions are final and binding, it is not uncommon for the losing party to be reluctant to implement them voluntarily. In situations like this, the winning party needs to take legal action so that the decision can be enforced through the courts. This is important to ensure that consumer rights are protected and that BPSK decisions do not only become formal documents without real impact.