Literacy Law - Understand your rights and options as a digital bank customer. This article discusses the legal remedies available to protect you from losses, including negotiation, mediation, and litigation. Find information on digital bank regulations, dispute resolution, and steps to minimize risk.

Legal remedy is a right for every individual as a customer if a bank commits a material loss. Legal remedies known in the banking world can be carried out through litigation or non-litigation. The legal relationship between the customer and the bank is still based on civil law through an agreement.

With the enactment of Law Number 8 of 1999 concerning Consumer Protection as well as the agreement between the bank and the customer, it has provided logical consequences for a banking service. However, it should be noted that the stages of dispute resolution between the customer and the bank do not necessarily involve legal action through litigation.

From a consumer protection perspective, referring to the Financial Services Authority Regulation (POJK) Number 6/POJK.07/2022 concerning Consumer and Community Protection in the Financial Services Sector that:

“In the event that an agreement is not reached through the Consumer complaint service by PUJK, the Consumer may resolve the dispute out of court or through the courts”.

The choice of dispute resolution in cases of banking customer losses is a way to recover and claim compensation for losses that have been experienced by customers due to the actions of banking business actors. The Consumer Protection Act stipulates that consumers have the right to complaints and to utilize the banking mediation forum if a dispute occurs. Legal efforts through mediation are the main gateway in resolving customer loss disputes based on agreement between the parties.